Frequently Asked Questions

Browse 40+ research compounds, including Research Mists and blends, add them to your order, and check out. We accept Visa and American Express cards plus Apple Pay and Google Pay, and your order enters processing shortly after payment confirmation.

We accept Visa and American Express credit cards, plus Apple Pay and Google Pay. All transactions are processed through secure, encrypted payment gateways to protect your information.

Orders go into processing right away, so changes are not guaranteed. Self-serve cancellation opens 8 hours after an order is placed and closes once it ships; refund and replacement requests open after the same 8 hours. Subscription orders (research panels and Subscribe & Save) are managed from your account and cannot be canceled or refunded from the order page. Need something sooner? Email support@placeholdercompany.com.

Orders are processed within 0-2 business days, and standard shipping typically arrives within 1-4 business days from fulfillment. 2-day and overnight options are available at checkout. Every order ships in plain packaging and includes free shipment protection.

No cold chain needed: our peptides ship lyophilized (freeze-dried), which makes them highly stable with a long shelf life regardless of shipping conditions or heat. Each vial is securely cushioned in plain packaging to prevent physical damage in transit.

Every peptide we supply meets a 99%+ purity standard, and every batch is tested 8 separate ways at an independent ISO 17025 accredited lab. Certificates of Analysis (CoA) with the full 8-assay panel are published for every compound.

Every vial label carries a QR code. Scan it and you land on that exact batch's certificate, already highlighted, so you can match the lot number on your label to its published lab results in seconds.

Yes. Select compounds are available as Research Mists alongside the standard lyophilized vials, with the same third-party testing and published certificates on every batch.

Sealed lyophilized vials are heat-stable and keep well at room temperature in a cool, dark place. Refrigerating or freezing sealed vials is optional; stability doesn't change much either way as long as the vial stays sealed. Protect from light.

Amino H2O is sterile water containing 0.9% benzyl alcohol as a preservative. It is a standard laboratory supply used in research settings. We offer Amino H2O in our catalog as a research supply.

Every order earns Business Credit automatically: 2.5 credit per $1 on a free Member account. 100 credit equals $1 off at cart or checkout, applied in 100-credit steps. Your Business Credit balance lives in your account and never needs a code.

Paid Research Access tiers earn Business Credit faster: Intro 3.5, Plus 5, and Pro 10 credit per $1, up to 4x the free Member rate. That credit applies to future orders, and paid tiers get early access to new compounds.

The Research Panel Builder sets up a Predictable Research Panel for your lab. Select any 4 research compounds from the catalog, set the panel once, and it ships every month at 40% off list price, with Amino H2O bundled at no cost in every panel and free 2-day delivery. Change the panel anytime after the first delivery. 3 monthly deliveries to start, then cancel anytime.

Order 10+ units of any compound (across its strengths) and every unit is 40% off. Reach 50+ units of that compound and the whole line drops to 50% off. One-time orders, no subscription, with free 2-day delivery and an adult signature on delivery. Same CoA-verified vials as every other order.

Yes, 8x tested: every batch runs an 8-assay panel at an independent ISO 17025 accredited laboratory covering peptide purity (HPLC), net peptide content, identity, appearance, fentanyl screen, heavy metals (ICP-MS), sterility (PCR), and endotoxin. Full results are published as Certificates of Analysis (CoA).

Three ways: browse the full certificate library on our CoA page, open any product page and scroll to its certificates, or scan the QR code on your vial to jump straight to that batch. You can also request specific CoAs by emailing support@placeholdercompany.com with your order number.

Our research peptides are synthesized by vetted, USA-based manufacturing partners operating documented quality procedures. We maintain complete supply chain transparency and never source from overseas manufacturers.

We offer damage protection on every order. If your order arrives damaged in transit, contact us with photos for a one-time replacement. All claims require photo evidence and are subject to review. One replacement per account per order. Reconstituted compounds are not eligible. We do not offer refunds for change of mind or misuse. Subscription orders, research panels and Subscribe & Save alike, are non-refundable; canceling a subscription stops future shipments only.

Yes. Everything in our catalog is sold strictly for in-vitro research, laboratory experimentation, and educational purposes, and is not intended for human, veterinary, or food use.

Email us at support@placeholdercompany.com for any questions or concerns. We typically respond within 24 hours on business days. A person reads every message.